Frequently Asked Questions

Air Reservations

Trip Insurance

How-to-Purchase Travel Products On-line

Travel Tips and Current Regulations

Air Reservations (top)

Questions about the booking process

Questions about the confirmation/ticketing process

Questions about the shipping process

Questions about the traveling process

Trip Insurance (top)

Questions about the Booking Process

Questions about Cancelling or Modifying an existing trip insurance policy

Questions about insurance claims

How-to-Purchase Travel Products On-Line (top)

Questions about the overall on-line Booking Process

Questions about errors encountered during the Booking Process

Travel Tips and Current Regulations (top)

Travel Tips

Current Regulations

Air Reservations

Questions about the booking process (top)

What if I typed in the wrong date? Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please be advised you will be charged a VOID FEE PER TICKET. We may also assist you in purchasing a ticket with the correct dates of travel at the lowest available fare.
*What if it’s been more than 24 hours? If 24 hours have passed our Help Desk can check on the airline penalties and rules for your specific ticket. Please note some airlines do not allow any changes after the ticket has been purchased.
What if I typed in the wrong email address? Please go to our Customer Support page and choose the “wrong email address” option from the drop down menu and provide us with the correct email address. We will then send you an email confirming that we have updated your reservation with the correct email address. You may also call our Help Desk. Once the email address is fixed, we will email you your itinerary.
What if I typed in the wrong departure or arrival times? Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE PER TICKET We may also assist you in purchasing a ticket with the correct dates of travel at the lowest available fare.
*What if it’s been more than 24 hours? If 24 hours have passed our Help Desk can check on the airline penalties and rules for your specific ticket. Please note some airlines do not allow any changes after the ticket has been purchased.
What if I typed in the wrong airport? Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE PER TICKET. We may also assist you in purchasing a ticket with the correct dates of travel at the lowest available fare.
*What if it’s been more than 24 hours? If 24 hours have passed our Help Desk can check on the airline penalties and rules for your specific ticket. Please note some airlines do not allow any changes after the ticket has been purchased.
What if I typed in the wrong name(s)?
UNFORTUNATELY NAMES CAN NEVER BE CHANGED/ALTERED FOR ANY REASON. Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE PER TICKET. IF IT’S BEEN MORE THAN 24 HOURS YOU WILL NEED TO CALL THE AIRLINE DIRECTLY FOR ASSISTANCE. You may be required to purchase a brand new ticket with the correct name.
How do I contact a travel consultant? You may also email your questions/comments/concerns to helpdesk@travelsupport.com. If you were unable to successfully complete your reservation online for further assistance.
How do I add additional passengers to an existing reservation? Once a reservation is created it can never be increased. All additional passengers must be booked in a separate reservation at the current fare. If the person in question is under 18, you must contact the airline in order to book him/her.
Can a child travel alone? A child traveling without the accompaniment of an adult over the age of 18 is considered an UNACCOMPANIED MINOR. YOU MAY NOT USE THE SERVICES OF OUR WEBSITE TO BOOK AN UNACCOMPANIED MINOR. UNACCOMPANIED MINOR RESERVATIONS MUST BE MADE DIRECTLY WITH THE AIRLINE ON WHICH THE CHILD WILL FLY. You may visit our Airline Contact page to access toll free numbers for a list of world-wide airlines. Since every airline has established their own rules regarding this, we highly recommend you visit the airlines website for specific regulations regarding Unaccompanied Minors.
What are the rules for traveling with an infant or toddler under the age of 2? For Domestic Travel: An infant is considered a child from 0-24 months. You may travel with infant in lap at no additional charge. For added comfort and security in flight, most airlines suggest you purchase a seat for the infant. You will be required to have an infant car seat for safety. Infants occupying a seat are subject to the full adult fare. For child safety seats/stroller/bassinet information, please visit the airlines website for their specific rules and regulations. You may be required to provide proof of age (such as a birth certificate or passport) at the airport for any children under the age of 18 traveling with you.
For International Travel: An infant is considered a child from 0-24 months. A separate ticket is required for every infant whether it’s in lap or in a separate seat. Depending on the destination, the airline may offer a discounted fare for the infant. Please note that most infant tickets purchased via our website for international travel require a paper ticket. A shipping fee of $19 for the USA or $38 for Canada will apply. Tickets may only be shipped to the billing address. You may also reserve and purchase the infant ticket directly from the airline. You must provide them with the accompanying adult ticket information. Some airlines have different rules and regulations regarding infants. We highly recommend you visit the airlines website for their specific rules and regulations. When one adult travels with 2 infants, the adult may only hold ONE infant. An additional seat at the adult fare must be purchased for the 2nd infant. Maximum number of infants per adult is 2. For airport security information related to traveling with infants and children, please visit the TSA website at: http://www.tsa.gov/travelers/airtravel/children/index.shtm
How do I contact the airlines with a question? Please visit our Airline Contact page. This page will provide you with the toll free phone numbers for a list of world-wide airlines. You may also visit the airlines website.
Why is a flight or fare shown and then not available when I attempt to book it? This happens when the airline doesn’t update their inventory as frequently as they should therefore listing fares that are in fact sold out. The fares are constantly changing and we suggest to try back later to view updated flights and fares. We apologize for any confusion, frustration or inconvenience this may cause you. However, please note that Airline Reservation System (GDS) availability is the responsibility of the Airlines to update; not the responsibility of the travel site. The travel site simply displays the availability provided by Airlines to the GDS.
Why did I receive a "Validation Error" when trying to book? If you are receiving an error message it means that the airline is unable to confirm the requested flight at the fare listed. This happens when the airline doesn’t update their inventory as frequently as they should and they are unable to confirm the itinerary at the fare requested.
How do I cancel my reservation? If you are within 24 hours of the initial purchase, most airlines allow us to void a transaction. Please call our Help Desk to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE PER TICKET Also, the original service fee paid is non-refundable.
*What if it’s been more than 24 hours?
If 24 hours have passed our Help Desk can check on the airline penalties and rules for your specific ticket. If the fare rules allow for it, you may hold your ticket for future credit. Please note some airlines do not allow any changes after the ticket has been purchased.
How do I book multiple destinations? On the website homepage where you enter your request, you will see the round trip/one way buttons, next to this you will also see a multi-city button. Choose this and enter up to 4 different cities and dates.
How do I get/change seat assignments? Seat numbers are automatically assigned after your reservation has been ticketed on all applicable flights. To change your seat assignments, please contact the airlines directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.
How do I order a special meal? When entering your request you will see a section that allows you to request a special meal. This request will be sent to the airline and will be requested on all applicable flights. If you wish to change your meal choice you can contact the airline directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.
Can I use an airline coupon or voucher online? We are unable to accept vouchers or airline coupons as partial or full payment towards the purchase of an airline ticket. It is suggested that you contact the issuing airline directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.

Questions about the payment process (top)

How do I pay for all travel products such as air tickets, insurance, hotels, etc. purchased on-line? The easiest form of payment is a valid US or Canadian credit or debit card. Debit cards may be used but are generally subject to low daily limits that may cause the payment process to be rejected, ie. credit card declined. We accept the following types of major credit cards: American Express, Visa, Master Card, Discover, and Diners Club. If you do not have a valid credit card then tickets may not be purchased on-line. Only one card may be used to purchase the ticket(s) on a given reservation. To complete the purchase process you will need to enter information about the credit card and have this information validated before a ticket or a final confirmation is issued. If the entered credit card information is not valid then an error will be generated and an e-mail sent to you (at the e-mail address specified by you) indicating that the credit card has been declined. In order to keep the reservation you must call the Help Desk and provide the Customer Representative with valid credit card information within 24 hours of making the reservation, or the reservation may be terminated. Please be aware we have no control of the airlines taking their seats back for inventory purposes from an un-ticketed reservation without notice. Most credit card declines are the result of inaccurate information being entered into the website payment page such as transposing credit card digits, having the wrong security code or expiration date, or the name on the card and address are inconsistent. These problems can be remedied by simply calling Help Dest and correcting the entered data.
Can I pay for the ticket with a debit card? Although Credit Cards are suggested, we do accept Debit cards with Visa or Mastercard logos on them. Debit cards normally have a lower daily spending limit, usually between $300-$500. This can cause complications when purchasing an airline ticket online. It is highly recommended you contact your bank prior to purchase to ensure the daily spending limit will cover the ticktet(s). Please advise them you are purchasing tickets online. This may also protect you from a security block being placed on your account. Also please note that Debit cards have a stricter fraud screening which can cause delays in confirmation. If for any reason your card is declined, you will be notified via email. Please be advised you will be responsible for contacting your bank to clear up any problems. The airlines have the right to expire a fare and cancel a request when full payment is not received.
Do you accept prepaid credit cards? We accept most pre-paid credit cards however, we highly recommend using a standard credit card. The bank’s processing time, flexibility and ability differs greatly from that of a debit or credit card. We have found that some pre-paid card companies do not work well with internet purchases over $100.00.
Are all prices in US Dollars?All of our fares are listed in US Dollars. As stated on our home page, all of our prices are quoted in US dollars. We do accept Canadian credit/debit card and the final charges on your Canadian statement will be in Canadian Dollars after our price quote has been converted from US Dollars. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.
Do you accept Canadian credit/debit cards? Yes, we do accept Canadian credit/debit cards for payment. The amount will be converted to Canadian dollars and these amounts are what will appear on your billing statements. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.
I have a non-US, non-Canadian credit card, can I use it? Unfortunately we are unable to accept credit cards issued outside of the US or Canada as payment towards your airline ticket.
Why was my credit card was declined? There are many reasons a card can be declined. Please know that in most cases the airline will only allow a flight request to hold for 24hrs before the fare expires and the request is canceled. You will be notified if your card is declined and you will have to contact the credit card company to clear up the problem. Some problems include: insufficient funds, low daily spending limit, billing address verification failed, and internet fraud screening. Once the problem is resolved you can call our Help Desk between 9am-10pm EST to have the ticket processed.
Is there a service fee for purchasing my ticket through the site? Yes, all service fees and taxes are included into your final total when searching online for a flight. You are able to click on the "taxes/fees" choice to see a breakdown of all separate amounts that create your final total and amount charged to your card.
Why are there different charges on my credit card? You will see separate charges on your credit/debit card for accounting reasons. However, when all amounts are added up they will not exceed the final amount you agreed to pay online.

Questions about the confirmation/ticketing process (top)

How do I review/confirm my reservation? After you have completed the online request you will receive a booking reference code. It is a 6 character code that will either be made up of both letters & numbers or just letters only. You can monitor the progress of your request by visiting our informational websites. If your code has only letters please visit http://www.virtuallythere.com/ and if your code has both letters and numbers please visit http://www.checkmytrip.com/. Once the airline has fully confirmed and issued your tickets you will receive a second and final email confirming your request. If you did not receive a final confirmation, it may be because your internet provider has blocked it as possible spam. Please take a moment to check your spam/junk folder.
What if I have not received my confirmation email with my booking reference code? Once you have completed the online request you will instantaneously receive an email acknowledging your request which will include a booking reference code. If you don’t receive this within 5 minutes you may have entered your email incorrectly or your email server has routed the email to a spam/junk folder, please know that AOL, GMAIL, EARTHLINK, YAHOO, and HOTMAIL are notorious for this. It is suggested to call our Help Desk if you don’t receive an email after making your request.
I need another copy of my itinerary or I lost my itinerary? If you need another copy of your itinerary you can use your booking reference code to print one out by following these instructions: your reference code is a 6 character code that will either be made up of both letters & numbers or just letters only. If your code has only letters you will visit http://www.virtuallythere.com/ and if your code has both you will visit http://www.checkmytrip.com/. You can print out the information from there.
I have a confirmed reservation on 2 or more airlines. Why are you unable to issue my ticket? Some airlines do not have ticketing and/or baggage transfer agreements with each other therefore causing the itinerary you chose to be invalid and unable to be confirmed and ticketed by the airline. If this situation arises your request will be cancelled and nothing will be charged to your card. You can then proceed to go back online to choose an alternate itinerary.
Do I have an electronic (e-ticket) or paper ticket? Our system is programmed to automatically issue e-tickets first. If the airline prohibits an e-ticket, then the system will automatically issue a paper ticket and an additional Fedex shipping charge will be applied to your total charges. If you are concerned about having a paper ticket, you may call our Help Desk.

Questions about the shipping process (top)

I purchased a paper ticket, how will I receive it? If the airline forces us to issue paper tickets our shipping department will then ship out your tickets to the credit/debit card billing address only. The tickets will come via Fed Ex second day delivery. We can also over night packages and set up Saturday deliveries when necessary. Please know that we do NOT ship outside the US/Canada. Please allow extra days if purchasing a ticket on the weekends/holidays.
What is the shipping charge? We use Fedex 3 day shipping to send all paper tickets to our customers. For shipments within the continental US, the Fedex shipping charge is $19.00 for the standard 2 day shipping. For shipments including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands, there will be a $25,00 charge. If we have to ship to anywhere in Canada there will be a $38.00 charge.
Why did I not receive my tickets in the mail? If you have not received tickets in the mail it is most likely because you were issued electronic tickets ( e-tickets). If you were issued e-tickets your email confirmation serves as your ticket receipt. The airline will only require a valid government issued ID such as a passport/Drivers license/state ID in order to check in and receive a boarding pass.
I did not receive my paper tickets in the mail, what should I do? If you purchased paper tickets our shipping department will send them via Fed Ex, once they do they will also send an email to the traveler advising the Fed Ex tracking # in order for you to track your package. The tickets are normally sent with a 3 day delivery but can take longer if over a weekend/holiday. You can use your tracking # on the http://www.fedex.com/ to view the most current information. If 4 or more days have passed, you may call our Help Desk.
I have a PO Box, how will you ship me the tickets? Unfortunately Fed Ex will not deliver to a PO Box, FPO, or APO address. If you are certain you have a paper ticket, you will need to contact our shipping department to supply us with your physical mailing address in order to have your tickets shipped.
Can I send the tickets to a different mailing address? We are not able to ship to any other address than the one attached to the billing credit/debit card being used.

Questions about the traveling process (top)

How do I travel with an electronic ticket? Electronic tickets (e-tickets) make traveling convenient for many reasons. You will not have to worry about misplacing your tickets since everything is done electronically and in the airline system. You will not be asked to present anything at check-in but your government issued ID. You can carry your email confirmation with you if you wish. If you need to print out your itinerary you can do so by using your reference code and visiting our informational websites. Your reference code is a 6 character code that will either be made up of both letters & numbers or just letters only. If your code has only letters please visit http://www.virtuallythere.com/ and if your code has both letters and numbers please visit http://www.checkmytrip.com/. You can print out the information from there.
What identification do children need at the airport? For domestic travel in the U.S., passengers under the age of 18 are not required to have identification. However, the adults who are responsible for the child at the departure airport and arrival airport are required to have identification. While the airlines typically do not specify the identification required for the adult who drops off or picks up the child, the same kinds of photo identification that an adult uses for airline travel should be sufficient and/or a valid Birth Certificate.

If a child is traveling unaccompanied on an international flight, there may be additional requirements such as Passports/Visas. Depending on the circumstances, you may need to have additional documentation to allow a child to leave the departure country or to enter the destination country. Contact the appropriate authorities for each involved country to ensure that all requirements are being met.
What are the rules on unaccompanied minors/children traveling alone? Most airlines allow unaccompanied children at or above a certain age to fly, though usually with several restrictions. Programs vary widely from airline to airline, and no two airlines will have the same polices, which is why we suggest making direct reservations with the airline for unaccompanied minors. In the U.S., there are no clear regulatory guidelines with respect to unaccompanied children, so it is important that you take the time to understand the specific policies of the airline by visiting their website or calling them.
Why do I have to switch airports? Itineraries will sometimes involve an airport transfer when certain airlines don’t fly to your requested destination from one airport to another such as EWR and JFK in New York City. The switch of airports is carried out at the travelers own expense and will require the traveler to collect their luggage and transfer to the next airport where he/she will then check-in with the next scheduled airline. Most itineraries that involve a switch of airports are normally priced lower which is why it is offered as a viable option on the website.
What are the check-in procedures for domestic and international flights? When packing, please remember that new Federal carry-on rules allow for only one standard-size carry-on bag and one personal item such as purse, laptop computer, small book-type backpack or briefcase.

The Transportation Security Administration requests travelers not to lock their checked luggage. If your bag is locked and there is a need to inspect the bag, the locks will be removed by security. New Federal security rules require customers who have checked baggage to fly on the same flight as their checked bags. If you are checking your bags, be sure your name and contact information is on the outside and inside of each bag.

If you're checking bags for a domestic flight, you should arrive at the airport 90 minutes prior to departure. If you only have carry-on luggage, plan to arrive 60 minutes prior to departure. For international flights, it's recommended that you arrive at least two hours prior to departure. For international flights all passengers will need their passports.

Have your government-issued photo ID available at all times, as well as a printed itinerary if you're traveling with an electronic ticket. As per FAA rules, if you are traveling on a domestic flight with a child or children under the age of 18, they do not need a photo ID as long as the accompanying adult certifies their identity.

As always, passengers should reconfirm their flight times directly with the airlines either the night before or early the day of departure to insure that no last minute schedule changes have occurred. If you wish to reconfirm your flights with the airlines or if you have any questions about a particular airline's rules, please contact the airlines directly. For a list of airline phone numbers, please visit the Airline Contact page.
What are the latest passport requirements for US citizens traveling to/from Canada, Mexico, and the Caribbean? New—Important update for U.S. citizens traveling abroad by land or sea As of June 20, 2007, the U.S. government has postponed for at least six months a requirement that Americans returning by land or sea from Canada, Mexico, and Caribbean nations must carry passports. The rule, due to go into effect in January, will be delayed until the summer of 2008. Until then, travelers from those destinations must show government-issued photo identification such as a driver's license, as well as proof of citizenship such as a birth certificate.
Important alert for U.S. citizens with pending passport applications As of June 8, 2007, U.S. citizens traveling to Canada, Mexico, the Caribbean, and Bermuda who have applied for but not yet received passports may temporarily enter and depart from the United States by air through September 30, 2007, with the following documentation:

Adults must present government-issued photo identification and U.S. Department of State official proof of passport application. Children under age 16 traveling with parents or legal guardian will be permitted to travel with official child's proof of passport application. Proof of application can be obtained at: Passport Proof

The federal government is making this accommodation for air travel due to longer than expected processing times for passport applications in the face of record-breaking demand. This accommodation does not affect entry requirements into any other countries, including those in Central and South America.
What general passport requirements are required for international travel and where can I find the latest specific information about international travel requirements? Passport, visa, and health requirements vary by country of destination. Make sure you get all the information you need well in advance of your trip. Passports are now required for all U.S. citizens traveling to or from the United States via air, to/from Canada, Mexico, Central and South America, the Caribbean (with the exception of Puerto Rico and the U.S. Virgin Islands), and Bermuda. These requirements have been temporarily modified because of the high demand and the State Department’s inability to meet the needs in a timely manner. Refer to US Passport Information for the latest requirements and regulations. Beginning in summer of 2008, passports will be required for all U.S. citizens traveling to or from the United States via land and sea, regardless of destination.

United States citizens can visit the State Department’s web site http://travel.state.gov, or call the U.S. National Passport Information Center: (877) 4USA-PPT. Please allow 10-12 weeks for processing of the passport application. If you need to travel urgently and require a passport sooner, please visit http://travel.state.gov for additional information on expedited processing.

To find out more information about how to obtain a Passport, please visit http://travel.state.gov/passport/passport_1738.html.

To find frequently asked questions about the New Travel Document Requirements, please visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html.

To find foreign country entry requirements, please visit http://travel.state.gov/travel/tips/brochures/brochures_1229.html.

Insurance

Questions about the Booking Process (top)

How do I book trip insurance? (coming soon) What are the benefits of having trip insurance? (coming soon) What does this insurance cover? Not cover? (coming soon)

Questions about Cancelling or Modifying an existing trip insurance policy (top)

Can I add trip insurance to my reservation after I have purchased my tickets? (coming soon) How can I cancel my existing trip insurance? (coming soon) If I cancel my airline reservation is the trip insurance automatically cancelled? (coming soon) What are the cancellation costs? (coming soon)

Questions about insurance claims (top)

What types of problems does trip insurance cover? (coming soon) When is the policy in effect? (coming soon) If I experience a covered claim how do I submit the claim for reimbursement? (coming soon) How can I obtain a copy of the policy? (coming soon)

How-to-Purchase Travel Products On-Line

Questions about the overall on-line Booking Process (top)

What is the on-line booking process? How does it work? (coming soon) How do I know the data and information I provide is secure? (coming soon) How do I know I’m getting the best deal? (coming soon) What tips and suggestions would a professional trip advisor give me for searching and purchasing travel products on the internet? (coming soon) Questions about errors encountered during the Booking Process (coming soon) What type of errors might I encounter during the booking process? (coming soon) How do I correct these errors? (coming soon)

Travel Tips and Current Regulations

Travel Tips (top)

How can I find more information regarding current delays at airports? For the latest information on airport delays go to FAA Flight Delays.
How can I find more information regarding planning and preparing for an international trip? See the US State Department website for travel recommendations and country warnings. For pre-trip vaccinations, travel health warnings, and tips for traveling healthy check the Centers for Disease Control and Prevention's international traveler's hotline at 1-877-FYI-TRIP (1-877-394-8747); fax 1-888-CDC-FAXX (1-888-232-3299), or visit the CDC Traveler’s Health webpage.
How can I find more information regarding how to obtain assistance from a US embassy or consulate when traveling abroad? There are U.S. embassies in more than 160 capital cities of the world. Each embassy has a consular section. Consular officers in consular sections of embassies do two things:

  1. They issue visas to foreigners
  2. They help U.S. citizens abroad with replacing a passport, medical emergency, access to temporary funds, assistance if you are arrested, and evacuations.


For more specific country information go to US Emergency Help in a foreign country. Replace a Passport - If you lose your passport, a consul can issue you a replacement, often within 24 hours. If you believe your passport has been stolen, first report the theft to the local police and get a police declaration.

Find Medical Assistance - If you get sick, you can contact a consular officer for a list of local doctors, dentists, and medical specialists, along with other medical information. If you are injured or become seriously ill, a consul will help you find medical assistance and, at your request, inform your family or friends. (Consider getting private medical insurance before you travel, to cover the high cost of getting you back to the U.S. for hospital care in the event of a medical emergency.)

Help Get Funds - Should you lose all your money and other financial resources, consular officers can help you contact your family, bank, or employer to arrange for them to send you funds. In some cases, these funds can be wired to you through the Department of State.

Help In An Emergency - Your family may need to reach you because of an emergency at home or because they are worried about your welfare. They should call the State Department’s Overseas Citizens Services at 1-888-407-4747. The State Department will relay the message to the consular officers in the country in which you are traveling. Consular officers will attempt to locate you, pass on urgent messages, and, consistent with the Privacy Act, report back to your family. This will be facilitated if you have registered your trip with the US State Department at Trip Registration.

Visit In Jail - If you are arrested, you should ask the authorities to notify a U.S. consul. Consuls cannot get you out of jail (when you are in a foreign country you are subject to its laws). However, they can work to protect your legitimate interests and ensure you are not discriminated against. They can provide a list of local attorneys, visit you, inform you generally about local laws, and contact your family and friends. Consular officers can transfer money, food, and clothing to the prison authorities from your family or friends. They can try to get relief if you are held under inhumane or unhealthful conditions.

Make Arrangements After The Death Of An American - When an American dies abroad, a consular officer notifies the Americans family and informs them about options and costs for disposition of remains. Costs for preparing and returning a body to the U.S. may be high and must be paid by the family. Often, local laws and procedures make returning a body to the U.S. for burial a lengthy process. A consul prepares a Report of Death based on the local death certificate; this is forwarded to the next of kin for use in estate and insurance matters.

Help In A Disaster/Evacuation - If you are caught up in a natural disaster or civil disturbance, you should let your relatives know as soon as possible that you are safe, or contact a U.S. consul who will pass that message to your family through the State Department. Be resourceful. U.S. officials will do everything they can to contact you and advise you. However, they must give priority to helping Americans who have been hurt or are in immediate danger. In a disaster, consuls face the same constraints you do - lack of electricity or fuel, interrupted phone lines, closed airports.
Should I register my trip with the US State Department? Yes! When an emergency happens, or if natural disaster, terrorism, or civil unrest strikes during your foreign travel, the nearest U.S. embassy or consulate can be your source of assistance and information. By registering your trip, you help the embassy or consulate locate you when you might need them the most. Registration is voluntary and costs nothing, but it should be a big part of your travel planning and security. To register your trip go to Travel Registration at the US State Department. How can I find more information regarding emergency services and telephone numbers when traveling abroad? When traveling abroad it is important to know how to contact emergency services in the country you are located. Below is a partial list of selected emergency numbers. For a more complete list of number go to World Guide.

Country

Ambulance

Fire

Police

A      

Argentina

101

107

101

Aruba

911

Australia

000 (112 on cell phone)

Austria

112 / 122

B      

Bahamas

911

Bahrain

999

Bali

112

118

Bangladesh (Dhaka)

199

9 555 555

866 551-3

Barbados

115 / 119

113 / 119

112 / 119

Belgium

112 (cell) / 101

Belarus

03

01

02

Bermuda

911

Bolivia (LaPaz)

118

 

Brazil

911

British Virgin Islands

999

C      

Cambodia, The Kingdom of (Phnom Penh)

119

Canada (AB, MB, NB, NS, ON, PE, QU)

911

Canada (BC, NF, SK)

911 local only1

Canada (NT)

 

3 dig+2222

3 dig+1111

Canada (NU)

local only

Canada (YK)

3 dig+3333

3 dig+2222

3 dig+5555

Cayman Islands

911

Chile

131

132

133

China, The People's Republic of

999 / 120 (Beijing)

119

110

Colombia

119

Costa Rica

911

Czech Republic

112/155

150

158

D    

Denmark

112

Dominican Republic

911

E      

Ecuador

131

 

101

Egypt

0

03180

0

England

112 / 999

F      

Fiji

000 / 911

Finland

112

France

112 / 15

112 / 18

112 / 17

G      

Georgia

03

01

02

Germany

112

110

Greece

112 / 166

112 / 199

112 / 100

Greenland

local numbers only

Guatemala

123

123

110

H

Hong Kong

999

Hungary

112

I      

Iceland

112

India

102

101

100

Indonesia

118

113

110

Ireland, Republic of

112 / 999

Israel

101

102

100

Italy

118

115

112 / 113

J      

Jamaica

110

110

119

Japan

119

119

110

K      

Korea, The Republic of (South Korea)

119

119

112

Kuwait

777

 

L      

Luxembourg

112 / 113

M      

Macau

999

Malaysia

999

994

999

Martinique

18

18

17

M?xico

065

068

060

Monaco

112

N      

Nepal

2280941

 

100

Netherlands (Holland)

112

Netherlands Antilles

912

 

New Zealand

111

Nicaragua

265 1761

265 2373

118

Northern Ireland

112 / 999

Norway

112 / 110

O      

Oman

999

P      

Pakistan

115

16

15

Panama3

269-9778

103

104

Peru

011 / 5114

Philippines

166 / 117

Poland

112 / 999

Portugal

112 (115 for forest fires)

Puerto Rico

911

Q      

Qatar

999 / 118

R      

Russia

112

Russian Federation

03

01

02

S      

Scotland

112 / 999

Singapore

995

995

999

South Africa

10177

10111

10111

South Africa (Cape Town)

107

Spain

112

St Lucia

999 / 911

St Maarten

911 / 542-2111

911 / 120

911 / 542-2111

St Vincent & the Grenadines

999 / 911

Sweden

112

Switzerland

144

118

117

T      

Tahiti - French Polynesia

15

 

Taiwan (Republic of China)

119

119

110

Thailand

191

199

191

Tibet

unknown

Trinidad & Tobago

990

990

999

Tunisia

190

 

Turkey

112

110

155

U    

United Arab Emirates (Abu Dhabi)

998 / 999

United Kingdom

112 / 999

United States

911

Uruguay

999 / 911

US Virgin Islands

911

V      

Vatican City

113

115

112

Venezuela

171

Vietnam

115

114

113

W      

Y      

Yugoslavia (Serbia & Montenegro)

94

 

Z      


How can I find more information regarding replacing stolen credit cards, ID, or passports when traveling? For lost or stolen passports, contact the US Department of State by clicking on the following link: http://travel.state.gov/passport/lost/lost_849.html. In addition, you can contact the State Department at the following telephone number, toll free at: 1-877-487-2778 (TTY 1-888-874-7793). Operators are available 7 a.m. to midnight, ET, Monday-Friday, excluding Federal holidays.

For lost or stolen credit cards. report the loss or theft of your credit cards and your ATM or debit cards to the individual card issuers as quickly as possible. Many companies have toll-free numbers and 24-hour service to deal with such emergencies. It's a good idea to follow up your phone calls with a letter. Include your account number, when you noticed your card was missing, and the date you first reported the loss. Here are some telephone numbers:

Visa Global Customer Assistance Center toll-free (800) 847-2911. For international numbers go to Visa Global Assistance.

MasterCard Global Service - For an emergency within the United States call 1-800-MasterCard (1-800-627-8372). Outside the United States call the following telephone number collect to the United States in the event of an emergency 1-636-722-7111. For additional international locations go to Master Card Global.

Discover Card 1-800-DISCOVER (1-800-347-2683)

American Express Card - call American Express Customer Service at 1-800-268-9824. In the U.S. call 1-800-528-4800. For Travelers Cheques call Customer Service at 1-888-412-6945. If you are traveling outside of the United States, please call Customer Service collect at 1-801-945-9450.

Diners Club Customer Service at 1 800 2 DINERS (1 800 234.6377) in the U.S. or call collect: 702 797.5532 from outside the United States.

Current Regulations (top)

What are the current security regulations for carry-on of liquids, gels, and aerosols? For the current security regulations regarding liquids, gels and aerosols in carry-on bags, please go to the Transportation Security Administration’s website at TSA Carry on Regulations.
What are the current security regulations for traveling with an infant? For the current security regulations regarding traveling with infants and carry-on of milk, formula, or juice, please go to the Transportation Security Administration’s website at TSA: Traveling with Children.
What are the current security regulations for travelers with disabilities? For the current security regulations regarding traveling with disabilities and medical conditions, please go to the Transportation Security Administration’s website at TSA: Travelers with Special Needs.
What items are prohibited from being carried on an airplane and what happens if a prohibited item is found? For the current security regulations regarding which items are prohibited from being transported on an airplane, please go to the Transportation Security Administration’s website at TSA: Prohibited Items.
What is the online booking process and how does it work? Complete the online booking form to begin the process. Simply follow the online form directions. Upon successful completion of the online form,you will quickly receive a booking reference code. An email will follow that confirms your reservation request is in process, and instructions to watch for your ticketing confirmation email. When you receive your ticketing confirmation email your transaction completed. To review/confirm your reservation, please visit either of the following websites:

Using your reference code, which is a 6 character code that will either be made up of both letters & numbers or just letters only. If your code has only letters please visit http://www.virtuallythere.com/ and if your code has both letters and numbers please visit http://www.checkmytrip.com/. You can print out the confirmation from there.
How do I know data is secure? AllMedicalTourism.com guards your privacy and security. We’re certified by Geo Trust.
How do I know I'm getting the best deal? We are pleased to offer a price match guarantee! If you find a lower rate within 24 hours, we’ll match it or refund the difference. Restrictions apply.
What tips would a professional trip advisor give me for buying on the internet? Before purchase be sure to take advantage of the easy search system to shop a variety of dates or travel times, you may greatly improve your fare with a minimum of flexibility. A greater advance purchase will likely improve your fare. Make sure you read your total costs including all taxes and fees. Double check all information on your booking form before submitting for purchase. If you notice an error contact customer service immediately.

Make sure you receive an email with the electronic, or paper ticket number/s well as a confirmation code with each airline in your itinerary. If your itinerary requires paper tickets make sure you receive them, without them you cannot travel. Understand the vast majority of airline tickets are non refundable once purchased.
What type of errors might I encounter and how to fix them Common errors include invalid credit card numbers, incorrect billing address, incomplete email addresses, etc. For some errors, you may see an alert in red directing you to the specific problem.  Please make sure all of your information has been corrected and try to submit the form again. If you continue to receive an error message the problem may be on the airlines side and you will need to contact our Help Desk for further assistance.